There’s at least one in every office, family, or group: the person who says things like, “Why do we have to do this?” “This is too complicated!” “No one ever helps me.” They seem to be focused on whatever is wrong about a situation but rarely offer up any solutions. And they seem get suck the energy out of the room in the process. Our question this episode: how do we best communicate with the complainers and energy drainers in our lives?
This episode features a conversation with author and negotiation expert Linda Swindling. Together, we dig into the different types of complainers that you might encounter at work or at home, looking at what motivates them and how we can use that information to improve our relationships with them.
Negotiation speaker, author and expert Linda Swindling, JD, CSP, empowers leaders to negotiate everything from big deals to workplace drama using proven strategies that drive results without driving others away. Linda learned first-hand how to negotiate from her experiences in the courtroom and the boardroom. A respected mediator and “recovering” attorney, Linda attended Harvard/MIT’s Program on Negotiation. She also spent years advising and coaching CEOs and key executives while a Chair at Vistage. Her engaging programs are based on original research and more than two decades of experience. Linda is a frequent media guest and the author of more than 20 books.
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